Favorites

FAQ

Find Your Answer Here
Driver outside the Dominican Territory is forbidden.
The benefit is 10 or more % of discount and will ensure that the car will be available the day reserved
The minimum age to rent a car is 25 years if you are under this age and you are between 21 and 24 years pay a penalty of $5.95 per day plus tax. (We reserve the right admit people under 21 years).

Example: I made a reservation, but I didn’t receive the confirmation email you can contact us by email. reservas@nellyrac.com, We will help you as soon as possible.

Of course, if this person is registered as an additional driver, it may cost $4.95 per day plus taxes.
It is essential to have a credit card to guarantee the rent, We Need the credit card like payment guaranty, and it must be present in Nelly office at time to pick up the car.

Accepted: Visa, Master Card, American Express and should have these funds available for a hold and it will be release at the end of rent. The hold amount depends on the reserved vehicle and days of rental. The client may end of lease paying cash in Pesos (RD $), Euros (EUR) or US Dollars (USD $), or another options.

Yes of course, charges may will be applied

Driver’s license up to date ,Credit card, ID or Passport Adult.

Note: a hold of $ 500.00 usd is made for SUV or PICKUP and $ 200.00 usd for cars, which are returned when the vehicle is returned. In case of not taking any of the vehicle protections, the deposit will be $ 2500.00 dollars, it applies for cars and SUVs.

It is necessary when beginning the rent, have your credit card on hands with funds enough to the holds, driver license and ID. If you are using a foreign driver’s license, you must present your passport. If you are using a credit card of another person, other than the driver, it is mandatory that the owner of the plastic is present.

The amount varies according to vehicle and coverage. The amount for guaranty is variable and it’s going be between US$500.00 and $300 (reimbursable), a second deposit for the rent and that will be payment guaranty, if you use coverage provide by your credit card, the amount refundable to withhold from US$2500.
When delivering your vehicle, we make sure it’s in good condition, however if you have failures along the way to communicate as soon as possible with us and we will give you assistance, you can also contact the road assistance available 24 hours national level 809-544-7111 option 3 no additional cost.
Ideally return the vehicle in the same conditions as received on the contrary the fuel has a penalty cost, but we have available the Prepaid -Full Tank service and you could return the car empty and it will be the same cost referring to.
If you decide not to take our hedges, and does not have in your credit card coverage for damage at time of rental value to retain your credit card in vehicles will be of US$2,500 in other units US$5000 (refundable return) plus the total rental days.
The car rental service includes assistance 24 hours nationwide road. You should only call the number 809-544-7111 / Option 3. Includes Crane, Mechanical Assistance Loss Keys, Legal Assistance and General Information. These services are subject to limitations under contract between Nelly and provider. The customer will be informed of when the service exceeds the contracted amount. By using this service the customer accepts the terms and limitations of the contract.