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Driver outside the Dominican territory is forbidden.
The minimum age to rent a car is 25 years if you are under this age and you are between 21 and 24 years pay a penalty of $5.95 per day plus tax. (We reserve the right admit people under 21 years).
Example: I made a reservation, but I didn’t receive the confirmation email you can contact us by email. [email protected], We will help you as soon as possible.
Of course, if this person is registered as an additional driver, it may cost $4.95 per day plus taxes.
It is essential to have a credit card to guarantee the rent, We Need the credit card like payment guaranty, and it must be present in Nelly office at time to pick up the car.
Accepted: Visa, Master Card, American Express and should have these funds available for a hold and it will be release at the end of rent. The hold amount depends on the reserved vehicle and days of rental. The client may end of lease paying cash in Pesos (RD $), Euros (EUR) or US Dollars (USD $), or another options.
Yes of course, charges may will be applied.
The amount varies according to coverage. In the case of automobiles and choosing the top cover to retain the refundable amount is US$200, but the total rental days. In units (Jeeps, minivans, vans) taking the top cover, the refundable amount to withhold is US$500, but the total rental days. If you choose our basic coverage in all units retain the refundable amount is of US$1,500, but the total rental days. If you have coverage on your credit card, the amount refundable to withhold from US$300, but the total rental days.
When delivering your vehicle, we make sure it’s in good condition, however if you have failures along the way to communicate as soon as possible with us and we will give you assistance, you can also contact the road assistance available 24 hours national level 809-544-7111 option 3 no additional cost.
Ideally return the vehicle in the same conditions as received on the contrary the fuel has a penalty cost, but we have available the Prepaid -Full Tank service and you could return the car empty and it will be the same cost referring to.